Privacy Policy

Welcome to The Riwaaz. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how The Riwaaz collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Postal Code
City, State, and Country

Order Information

Products purchased
Order value
Transaction details
Order history

Payment Information

Payments are processed securely through trusted payment gateways. We do not store your debit card, credit card, net banking, or UPI credentials on our servers.

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Tracking Technologies

2. How We Use Your Information

We use your information for the following purposes:

Processing and fulfilling orders
Providing customer support
Sending order confirmations and updates
Managing returns, refunds, and exchanges
Improving our products and services
Personalizing your shopping experience
Sending promotional offers, newsletters, and marketing communications (only where permitted)
Preventing fraud and unauthorized transactions
Complying with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember user preferences
Improve website functionality
Analyze website traffic and performance
Enhance user experience
Deliver relevant advertisements and promotions

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with:

Service Providers

Shipping and logistics partners
Payment gateway providers
Technology and hosting providers
Marketing and analytics service providers

Legal Authorities

We may disclose information when required by law, government authorities, courts, or regulatory agencies.

All third-party partners are expected to maintain the confidentiality and security of your information.

5. Data Security

We implement reasonable security measures to protect your personal information against:

Unauthorized access
Loss of data
Misuse of information
Alteration or disclosure

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

6. Marketing Communications

With your consent, we may send:

Promotional emails
SMS notifications
WhatsApp messages
Product updates
Exclusive offers and discounts

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

7. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review the privacy policies of such websites before sharing personal information.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and regulatory requirements
Resolve disputes
Enforce our policies

When information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Withdraw consent for marketing communications
Request information about how your data is used

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our products and services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, appropriate steps will be taken to remove such information.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Any changes will be posted on this page with an updated revision date. Continued use of the website following any modifications constitutes acceptance of the revised Privacy Policy.